Prime - AI Customer
Care Agent

Transforming Property Service Management with AI

Prime – AI Customer Care agent (CCA) by Karzansoft is an intelligent chatbot system designed to streamline property maintenance and service request handling across residential, commercial, and mixed-use properties in the UAE.

Prime – AI Customer Care agent (CCA) acts as your first-tier support assistant, enabling residents, tenants, and owners to instantly raise, track, and resolve maintenance and facility issues directly through a chat interface—24/7 and fully automated.

No more missed calls, delayed responses, or messy spreadsheets. Prime ensures automated ticket creation, live status updates, and seamless coordination between property managers, vendors, and end-users.

What Prime – AI Service Request Agent Can Do

🤖 Chat-Based Service Request Creation

  • Residents or tenants simply type their issue (e.g. “AC not cooling”) into the chatbot
  • AI agent guides the user through category, unit selection, and urgency
  • Supports Arabic and English, with natural conversational flow

🌐 Real-Time Ticket Generation

  • Instantly generates a Ticket ID with complete issue details
  • Logs all requests into the backend CRM or Property Management System
  • Timestamped and linked to specific unit, resident, and project

🛎️ Vendor Notification & Routing

  • Automatically routes the ticket to the assigned vendor or technician
  • Sends notifications to:
    • Assigned vendor or service provider
    • Property manager or building supervisor
    • Optional: owner or landlord

🔍 Track Status with Ticket ID

  • User can ask “Track my request” anytime in the chat
  • Prime replies with:
    • Status (e.g., Pending, Assigned, In Progress, Resolved)
    • Technician info and scheduled time
    • Closure notes or delay reasons

📄 Closeout & Feedback Loop

  • Once resolved, Prime collects:
    • Resident feedback and rating
    • Optional comments or escalation flag
    • Closes or reopens the request based on input

📊 Manager Dashboard & Analytics

  • Property teams can monitor:
    • Open vs. closed tickets
    • Resolution time and SLA compliance
    • Vendor response patterns
    • Most common service issues by unit/building

What Prime – AI Service Request Agent Can Do

🛍️ Prime – AI Service Request Agent is ideal for:

  • Residential towers & gated communities
  • Commercial office buildings
  • Property management companies
  • Facility management firms
  • Developers and asset managers
  • Smart building platforms

📅 Benefits at a Glance

  • 24/7 service request handling
  • No more phone queues or lost complaints
  • Centralized issue tracking per unit/property
  • Verified routing to service vendors
  • Full visibility for owners, tenants, and managers
  • Real-time reporting and trend analysis

💼 SEO & Keyword Optimization

Targeted keywords built into content:

  • AI service request bot UAE
  • Property maintenance chatbot Dubai
  • Real estate helpdesk automation
  • Smart building service request tool
  • Facility management AI solution UAE
  • AI for tenant maintenance tracking
  • Maintenance ticketing chatbot system

These keywords are optimized for Google ranking in real estate, facility management, and PropTech categories in the UAE and GCC markets.

🚀 Why Karzansoft?

Karzansoft is a UAE-based software and digital solutions company with deep experience in PropTech, AI, and enterprise-grade systems. Our platforms are trusted by real estate professionals, developers, and facility managers to simplify complexity and enhance operational efficiency.

Prime – AI Customer Care agent (CCA) is part of our growing suite of AI-driven tools that enable smart property management at scale.

Let’s Build the Future Together 

Partner with Karzansoft to transform your ideas into powerful digital solutions. Our team is ready to help you innovate, scale, and succeed in the digital era. 

Contact us today to start your digital journey with confidence. 

Let’s Talk